Virtual PRG

Patient Survey Analysis

The results so far are shown below.

Total responses: 201

1	When did you last see a Doctor at the Surgery?
	In the past 3 months	123	61%
	Between 3 and 6 months ago	47	23%
	More than 6 months ago	29	14%
	I have never been seen at my present Surgery	2	0%
2	If you haven't seen a Doctor in the past 6 months, why is that?
	I haven't needed to see a Doctor	35	17%
	I couldn't be seen at a convenient time	0	0%
	I couldn't get to my appointment easily	2	0%
	Another reason	2	0%
2 a)	If you selected 'Other Reason' please enter it here
	[text response - use View Comments]
3	How easy is it for you get an appointment with a Practice Nurse at the Surgery?
	Very	108	54%
	Fairly	67	33%
	Not very	11	5%
	Not at all	0	0%
	Haven't tried	14	7%
4	How do you normally book your appointments to see a Doctor or Nurse at the Surgery?
	In person	43	21%
	By phone	171	85%
5	Which of the following methods would you prefer to use to book an appointment at the Surgery?
	In person	35	17%
	By phone	130	64%
	Online	43	21%
	No preference	31	15%
6	In the past 6 months how easy have you found the following:
6 a)	Getting through on the phone?
	Very easy	106	54%
	Fairly easy	71	36%
	Not very easy	4	2%
	Not at all easy	1	0%
	Haven't tried	14	7%
6 b)	Speaking to a Doctor on the phone?
	Very easy	11	6%
	Fairly easy	26	14%
	Not very easy	12	6%
	Not at all easy	4	2%
	Haven't tried	127	70%
6 c)	Speaking to a Nurse on the phone?
	Very easy	12	6%
	Fairly easy	21	11%
	Not very easy	5	2%
	Not at all easy	0	0%
	Haven't tried	138	78%
6 d)	Obtaining test results by phone?
	Very easy	42	23%
	Fairly easy	27	15%
	Not very easy	7	3%
	Not at all easy	2	1%
	Haven't tried	102	56%
6 e)	Speaking to a Secretary?
	Very easy	59	32%
	Fairly easy	27	15%
	Not very easy	1	0%
	Not at all easy	0	0%
	Haven't tried	92	51%
7	In the past 6 months have you tried to see a Doctor fairly quickly? (By fairly quickly we mean on the same day or in the next two weekdays that the surgery was open.)
	Yes	105	56%
	No	80	43%
8	Think about the last time you tried to see a Doctor fairly quickly. Were you able to see a Doctor on the same day or in the next two weekdays that the surgery was open?
	Yes	120	71%
	No	47	28%
9	If you weren't able to be seen during the next 2 weekdays that the Surgery was open, why was that?
	There weren't any appointments	50	66%
	Times offered didn't suit	5	6%
	Appointment was with a Doctor who I didn't want to see	11	14%
	A Nurse was free but I wanted to see a Doctor	3	4%
	Another reason	6	8%
10	In the past 6 months, have you tried to book ahead for an appointment with a Doctor? (By 'booking ahead' we mean booking an appointment more than two weekdays in advance.)
	Yes	127	66%
	No	64	33%
11	Last time you tried, were you able to get an appointment with a Doctor more than 2 weekdays in advance?
	Yes	135	80%
	No	32	19%
12	How satisfied are you with the opening hours at the Surgery?
	Very	128	65%
	Fairly	45	23%
	Neither satisfied nor dissatisfied	13	6%
	Quite dissatisfied	5	2%
	Very dissatisfied	0	0%
	Don't know opening hours	4	2%
13	As far as you know is the Surgery open:
13 a)	Before 8am?
	Yes	15	7%
	No	148	75%
	Sometimes	0	0%
	Don't know	32	16%
13 b)	At lunchtime?
	Yes	131	68%
	No	19	9%
	Sometimes	2	1%
	Don't know	40	20%
13 c)	After 6.30pm?
	Yes	23	11%
	No	108	55%
	Sometimes	9	4%
	Don't know	53	27%
13 d)	On Saturdays?
	Yes	78	40%
	No	61	31%
	Sometimes	9	4%
	Don't know	44	22%
14	Is there a particular Doctor you prefer to see at the Surgery?
	Yes	123	63%
	No	71	36%
15	How often do you see the Doctor you prefer?
	Always or most of the time	94	51%
	A lot of the time	34	18%
	Some of the time	17	9%
	Never or almost never	0	0%
	Not tried as no preference	36	19%
16	The last time you saw a Doctor at the Surgery how good was the Doctor at each of the following:
16 a)	Giving you enough time?
	Very good	113	58%
	Good	59	30%
	Neither good nor bad	17	8%
	Poor	2	1%
	Very poor	1	0%
	Doesn't apply	2	1%
16 b)	Asking about your symptoms?
	Very good	102	52%
	Good	69	35%
	Neither good nor bad	16	8%
	Poor	4	2%
	Very poor	1	0%
	Doesn't apply	2	1%
16 c)	Listening?
	Very good	109	56%
	Good	67	34%
	Neither good nor bad	12	6%
	Poor	3	1%
	Very poor	1	0%
	Doesn't apply	2	1%
16 d)	Explaining tests and treatments?
	Very good	99	51%
	Good	60	31%
	Neither good nor bad	15	7%
	Poor	3	1%
	Very poor	1	0%
	Doesn't apply	15	7%
16 e)	Involving you in decisions about your care?
	Very good	98	51%
	Good	58	30%
	Neither good nor bad	12	6%
	Poor	4	2%
	Very poor	1	0%
	Doesn't apply	19	9%
16 f)	Treating you with care and concern?
	Very good	103	53%
	Good	73	37%
	Neither good nor bad	11	5%
	Poor	2	1%
	Very poor	1	0%
	Doesn't apply	3	1%
16 g)	Taking your problems seriously?
	Very good	102	52%
	Good	66	34%
	Neither good nor bad	19	9%
	Poor	3	1%
	Very poor	1	0%
	Doesn't apply	2	1%
17	Did you have confidence and trust in the Doctor you saw?
	Yes, definitely	154	80%
	Yes, to some extent	33	17%
	No not at all	5	2%
18	Last time you saw a Practice Nurse at the Surgery, how good did you find the Practice Nurse at each of the following:
18 a)	Giving you enough time?
	Very good	120	63%
	Good	51	27%
	Neither good nor bad	4	2%
	Poor	1	0%
	Very poor	0	0%
	Doesn't apply	12	6%
18 b)	Asking about your symptoms?
	Very good	100	53%
	Good	52	27%
	Neither good nor bad	6	3%
	Poor	0	0%
	Very poor	0	0%
	Doesn't apply	28	15%
18 c)	Listening?
	Very good	109	58%
	Good	54	29%
	Neither good nor bad	6	3%
	Poor	1	0%
	Very poor	0	0%
	Doesn't apply	15	8%
18 d)	Explaining tests and treatments?
	Very good	93	50%
	Good	50	27%
	Neither good nor bad	9	4%
	Poor	1	0%
	Very poor	1	0%
	Doesn't apply	31	16%
18 e)	Involving you in decisions about your care?
	Very good	84	45%
	Good	49	26%
	Neither good nor bad	8	4%
	Poor	0	0%
	Very poor	0	0%
	Doesn't apply	43	23%
18 f)	Treating you with care and concern?
	Very good	107	58%
	Good	59	32%
	Neither good nor bad	3	1%
	Poor	2	1%
	Very poor	0	0%
	Doesn't apply	13	7%
18 g)	Taking your problems seriously?
	Very good	103	57%
	Good	54	30%
	Neither good nor bad	2	1%
	Poor	0	0%
	Very poor	0	0%
	Doesn't apply	21	11%
19	In general, how satisfied are you with the care you get at the Surgery?
	Very	138	72%
	Fairly	37	19%
	Neither satisfied nor dissatisfied	12	6%
	Quite dissatisfied	3	1%
	Very dissatisfied	1	0%
20	Would you recommend the Surgery to someone who has just moved to your local area?
	Yes	166	87%
	Maybe	17	8%
	Not sure	5	2%
	Probably not	0	0%
	Definitely not	2	1%
21	Do you have any long-standing health problem, disability or infirmity? Please include anything that has troubled you over a period of time or that is likely to affect you over a period of time?
	Yes	99	52%
	No	86	45%
	Don't know	3	1%
22	Have you had discussions in the past 12 months with a Doctor or Nurse about how best to deal with your health problems?
	Yes	109	63%
	No (go to Q25)	62	36%
23	In these discussions:
23 a)	Did the Doctor or Nurse take notice of your views about how to deal with your health problem?
	Yes	97	88%
	No	5	4%
	N/A	8	7%
23 b)	Did the Doctor or Nurse give you information about the things you might do to deal with your health problem?
	Yes	94	86%
	No	9	8%
	N/A	6	5%
23 c)	Did you and the Doctor or Nurse agree how best to manage your health problem?
	Yes	89	81%
	No	10	9%
	N/A	10	9%
23 d)	Did the Doctor or Nurse discuss allergies and existing conditions when prescribing new drugs?
	Yes	67	62%
	No	20	18%
	N/A	20	18%
24	Do you think that having these discussions with your Doctor or Nurse has helped improve how you manage your health problems?
	Yes	64	58%
	To some extent	38	34%
	No	6	5%
	Don't know	2	1%
25	The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential
25 a)	Are you male or female?
	Male	64	33%
	Female	125	66%
25 b)	How old are you?
	Under 18	1	0%
	19-24	5	2%
	25-34	22	11%
	35-44	21	10%
	45-54	40	20%
	55-64	44	23%
	65-74	32	16%
	75-84	20	10%
	85 and over	6	3%
25 c)	Which of these best describes what you are doing at present? (If more than one of these applies to you, please tick the main one ONLY)
	Full-time work (37 hrs or more per week)	59	31%
	Part-time work (under 37 hrs per week)	35	18%
	Full-time education (school, college, university)	4	2%
	Unemployed	3	1%
	Permanently sick or disabled	7	3%
	Fully retired from work	67	35%
	Doing something else	15	7%
25 d)	Do you have any of the following conditions? Please include problems due to old age.
	Hearing impairment	21	10%
	Severe Visual impairment	3	1%
	A condition that substantially limits one or more basic physical activities, such as walking, climbing stairs, lifting or carrying	37	18%
	A learning disability	2	0%
	A long-standing psychological or emotional condition	9	4%
	Long term condition	53	26%
	I do not have any of the above conditions	87	43%
25 e)	Do you have carer responsibilities for anyone in your household with a long-standing health problem or disability?
	Yes	14	7%
	No	172	92%
25 f)	What best describes your ethnic group?
	White British Group	177	94%
	White Irish	3	1%
	White and Black Caribbean	0	0%
	White and Black African	0	0%
	White and Asian	0	0%
	Indian	1	0%
	Pakistani	0	0%
	Bangladeshi	0	0%
	Caribbean	0	0%
	African	0	0%
	Chinese	0	0%
	Other	6	3%

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